Job Vacancies

THE ROLE

Job Title: Property Operations Coordinator

Position: Part-time | 30 hours per week

Salary: £14.50 per hour

Days/hours required:

Working pattern to be discussed and agreed with the right candidate
Fridays are essential
Some weekend work is required
Flexible working hours may be agreed in advance, subject to business needs
The role also includes participation in an out-of-hours on-call rota, providing support to guests and property owners for urgent or emergency issues only. Additional remuneration and/or hours for on-call support will be discussed and agreed separately.

Location: Studio 1, Lake District Workspace, Oldfield Road, Windermere, LA23 2HJ

Reports to: Ross Hayton, Managing Director

THE COMPANY

Tarn & Fell Escapes is an independent holiday lettings agency, established in 2023 after years of living and working in the Lake District. We provide a full management service for self-catering properties across Cumbria, including bookings and administration, housekeeping, maintenance, compliance support, and general property management.

We pride ourselves on attention to detail, strong relationships with property owners, and delivering high-quality accommodation and service to our guests. As a growing business, we offer a supportive environment where your contribution genuinely matters.

KEY RESPONSIBILITIES

Property operations & changeovers

Coordinate property changeovers with housekeepers and external contractors
Inspect properties to ensure high standards of cleanliness, presentation, and maintenance
Manage and replenish guest consumables and stock across the portfolio
Assist with cleaning and presentation when required

Maintenance & compliance

Carry out minor maintenance tasks in line with your skills and experience
Identify, log, and report maintenance issues requiring external contractors
Assist with the administration and management of property compliance, including safety checks, certifications, and record keeping
Support health and safety processes and maintain accurate records

Guest & owner support

Provide professional, friendly support to guests and property owners via email, telephone, and messaging
Participate in the out-of-hours emergency on-call rota when required
Represent Tarn & Fell Escapes in a positive and professional manner at all times

Administration & systems

Assist with booking management and general administration using SuperControl, Microsoft, and online systems
Produce changeover and inspection reports, highlighting any housekeeping, maintenance, or compliance issues
Complete additional administrative tasks as directed

Private client & wider operations

Assist with changeovers and operational support for private client properties within the portfolio
Provide cover for an on-site Estate Supervisor when required, including laundry coordination, administrative support, and engagement with residents or members
Support wider business operations as needed

This list is indicative, and additional duties of a similar level may be required as the business continues to grow.

ABOUT YOU

A reliable, proactive, and well-organised individual

Strong problem-solving skills, with the ability to remain calm and practical when issues arise
The initiative to manage tasks independently and take ownership of responsibilities
Confidence in lone working, as well as working collaboratively within a small team
Excellent attention to detail and pride in maintaining high standards
Confident communication skills with a friendly, professional approach
Willingness to carry out practical, hands-on work
Comfortable using computers and online systems (training provided where needed)
A full UK driving licence is essential

ADDITIONAL INFORMATION

Mileage will be paid at the approved rate of £0.45p per mile and in line with the Company’s Driving for Work Policy, or use of a company vehicle will be available.